Fusion CX Ltd.

Incorporated in 2004, Fusion CX Limited is a customer experience (CX) and business process solutions provider. The company offers multichannel customer support through voice, email, chat, social media, and messaging. In addition, it provides AI data infrastructure services, which include data collection, data annotation, image and video labelling, and robotic teleoperations. To deliver multilingual, omnichannel customer engagement, Fusion CX combines human expertise with technology and proprietary AI tools. This approach is aimed at automating customer interactions and improving operational efficiency. Through its subsidiary, Omind Technologies, the company is also developing AI-powered solutions focused on marketing, conversational AI, quality automation, and workforce management. As of June 30, 2026, Fusion CX operated 40 delivery centres across 13 countries and supported customers in 28 languages. At the time, it served 208 customers, including 22 Fortune 1000 companies. The company caters to clients across several key industry verticals, including telecom and utilities, healthcare and life sciences, high-tech and travel, banking, financial services and insurance (BFSI), and retail.